One Barnet Seven Deadly Risks to Council Tax revenue
M 1% drop in income collection could expose the council to a loss of over £2.2 million in council tax collection just over £1.1 million in business rates.
M a loss of 1% in Council Tax subsidy would equate to £2.6million. Currently Barnet performs in the top six in London at maximising the reclaim from the DWP
M failure council to optimise its income could potentially result in unplanned future increases in council tax as result of non collection.
M Failure to maximise the council tax base due to updates not being done in an accurate or timely fashion, discount and exemption entitlements not being effectively policed
M Any removal of key checks and balances, as suggested by the consultant’s report, will inevitably result in an increase in errors and deterioration in the detection and prevention of fraud.
M Customer care standards will drop as a result of the transfer of most types of contact to the contact call centre. Currently near to 100% of calls are resolved at first point of contact. The contact call centre aims to achieve only 80%.
M Cuts to management structure place undue burden on management’s capacity to deal with future planned legislative changes and therefore there is a risk to operational performance and meet set income targets
Executive summary here
http://www.barnetunison.me.uk/?q=node/869
Detailed report here http://www.barnetunison.me.uk/sites/default/files/2012.05.02.UNISON%20response%20to%20Revenues%20and%20BenefitsFINAL.pdf
Evidence here http://www.barnetunison.me.uk/sites/default/files/2012.05.02.UNISONAppendixesRevs&%20Bens.pdf